FAQs

If you don't find what you're looking for here, feel free to shoot me an email at chelseaandmarbles@gmail.com

How do I know your products are safe?

This is a great question - And as a Mama myself, I know how important it is to only buy the safest products for our little humans!

You can rest assured I only design, make, and sell products that are safe for baby. I’ve done my research, and adhere to CPSC Regulations.

However, you should always take care to follow specific product safety instructions. Chelsea & Marbles is not liable for any safety incidents involving Chelsea & Marbles products if the owner does not follow that product’s care and safety instructions. 

You can find care instructions in the Care Tab next to each product description, and Safety Instructions and Disclaimers can be found in each product description.

If you have specific concerns, please send me an email, and I’d be happy to answer your questions.

What are you products made of? What materials do you use?

For woven fabrics (such as my baby swaddles):

  • I’ve sourced GOTS certified organic cotton wherever possible
  • If it’s not organic, you can rest assured it is still composed of natural fibers, such as cotton or bamboo

For pacifier clips, teethers, and teething jewelry:

  • I only source materials that have been tested and passed for safety regulations in the USA and Canada.
  • This means all materials are 100% non-toxic, BPA/Lead/Phlalates/Mercury/Cadmium Free, and SAFE!
  • Silicone materials are food grade and FDA approved.

Where are your products made?

My products are designed by me, in Upstate New York, and produced all over the world! I’ve sourced only ethical & sustainable production services for the products that I outsource.

I still hand make many of the products you see on my site, but if I don’t, it’s probably produced overseas, or by Fair Trade Artisans in Bolivia.

Can I buy your products anywhere else?

Yes! Chelsea & Marbles is carried in over 50 retailers in the USA. To find out if I’m at a brick and mortar store near you, please see my list of stockists.

I also vend at several markets in the Upstate and NYC area throughout the year. The best way to find out where I’ll be is to follow me over on Instagram.

Do you offer wholesale?

Yes! If you’re interested in placing a wholesale order with me, please shoot an email over to chelseaandmarbles@gmail.com

How do you ship your packages?

I take thoughtful care to package each and every one of my orders myself. For specific information on courier service, shipping, and processing time, please see my Shipping Policy page.

Shipping costs are calculated in real time based on the weight of the package and the destination you provide at checkout.

When can I expect my order to arrive?

Due to the handmade nature of some of my items, processing times will vary from product to product. If it’s not stated in the product description, you can assume orders will ship within 3-5 business days of the order being placed, although I will always aim to ship them earlier.

Processing time does NOT include shipping time. Please see my Shipping Policy page for more information.

Where can I check the status of my order?

You will receive an email confirming your order once it’s placed, indicating that your order is in processing. You will receive another email when a shipping label has been generated with a link to track your package. Please allow 2-3 days for your tracking number to show activity.

What is your return policy?

I have an entire page dedicated to my return policy - Please click the link at the bottom of the page that says Refund Policy.

Where are you headquarters?

My design headquarters are based out of Upstate New York, and that’s where all packages are shipped from, unless otherwise noted in the product description.